Return & Refund Policy
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Legal Disclaimer Refund Policy Basics No Returns on Custom Products Damaged Products Replacement / Refund ProcessThe explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this as legal advice. We recommend seeking professional legal guidance.
Refund Policy – The Basics
At Juteearth, we take pride in the uniqueness and quality of our custom-made eco-friendly products. Customer satisfaction is paramount, and we ensure every item meets our standards.
No Returns on Custom-Made Products
Due to the bespoke nature of our products, returns are not accepted. Each item is crafted specifically to your requirements and cannot be restocked or resold.
Damaged Products – Our Commitment
If you receive a damaged or defective product, contact us within 5 days of delivery with photographic evidence. After review, we will offer a replacement or refund.
Replacement or Refund Process
Reach our support team.
Share photos of the issue.
We review within 2 business days.
Replacement or refund offered.
Processed in 4–6 business days.