Privacy Policy

We receive information about you from various sources, including but not limited to: (i) if you register for the site and the offerings, through your user account (your “Account”); (ii) your use of the offerings generally; and (iii) from third-party websites and services.

When you use the offerings, you are consenting to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy. This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing the Offerings.

Scope of Privacy Policy

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services, and applications (“Third Party Services”) that you elect to access through the Offerings or to individuals that we do not manage or employ.

We take effort in selecting and facilitating access to service providers with high privacy and security standards. However, we cannot take responsibility for third party service providers. We urge you to carefully review the privacy policies of any Third Party Services you access.

Information Collection

We collect information to enable us to provide a safe, personalized, and optimized experience to our users. It helps us improve and update the offerings for the users. We only collect information that we consider necessary to achieve this purpose.

You can browse the website anonymously without revealing your identity or any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional.

On the usage of our website whether by logging in or simply surfing, we may collect behavioral information. This may include the URL from which the user was directed, the URL the user leaves for, browser information, and the IP address.

We use “cookies” for data collection. You may choose to disable cookies and still use the website; however, this may limit certain useful features. We do not control third-party cookies or similar elements on some pages of the website.

We may collect buying behavior information related to purchases being made on the website. If you transact with us, we may collect additional information such as billing address and payment instrument details, as permitted by law and as needed for transaction processing and support.

We may also collect information from discussions, message boards, feedback, and personal correspondence (emails/letters). We may retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

Account Information

When you create an Account, you will provide information that could be Personal Information, such as your username, password, and email address. You acknowledge that this information may be personal to you.

We may use your contact information to send you information about our offerings, but only rarely when we feel such information is important. You may unsubscribe through your Account settings; however, we reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.

If you choose to buy products/services from the website, we collect information about your buying behavior. If you post messages or leave feedback, we collect the information you provide. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

Use of demographic and profile data

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest; inform you about offers, products, services, and updates; customize your experience; detect and protect against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

We may ask you to complete optional online surveys. These may request contact and demographic information (like pin code, age, education, income). We use this data to tailor your experience and show content according to your preferences.

Sharing of personal information

We may share personal information with our corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse; and facilitate joint or co-branded services you request, where such services are provided by more than one corporate entity.

We may disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to respond to legal process, enforce our Terms/Privacy Policy, respond to claims of rights violations, or protect rights, property, or personal safety of users or the public.

We may use third party service providers for hosting, maintenance, backup, storage, payment processing, analysis, and other services. If they need access to your information to perform services, they do so under instruction and confidentiality obligations.

Links to Other Sites & Security

Our website links to other websites that may collect personally identifiable information about you. JuteEarth is not responsible for the privacy practices or the content of linked websites.

We follow generally accepted industry standards to protect personal information. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

While we implement safeguards designed to protect your information, no security system is impenetrable. Due to the nature of the internet, we cannot guarantee data security during transmission or storage.

Information kept by us (Retention)

We keep your personal information only as long as you use our service and as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account unless required for legal obligations, fraud prevention, dispute resolution, enforcement of agreements, business operations, and service improvement.

We retain information to provide better services, and we only use the information to analyze use of our services—not to specifically analyze personal characteristics about you.